24/7 hotline - (215)450-5918
or email support@philapcrepair.com

Do you offer on-site service?

Yes. We offer on-site and pick-up/drop-off service. All upgrades, repairs, maintenance and troubleshooting are performed on-site or as pick-up/drop-off.

Do you offer free pickup and delivery?

Yes. We offer free pickup and delivery in Philadelphia area, New Jersey and neighboring Counties. Please call to verify if your location qualifies for free pickup and delivery.

What type of warranty do you offer with your systems?

All Philly IT Solutions services come with a 7-day money back guarantee, a 1-month limited hardware warranty, and 50% off labor charge on upgrades for the life of the system.

Do you match your competitors prices?

Yes. PhilaPCrepair will match our competitors' prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.

Do you give free estimates?

Yes. We will evaluate your requirements and give you a competitive quote as soon as possible.

What types of data recovery services do you offer?

Some of the date recovery services we offer are:

-Password Recovery
-Recovery Of Corrupted Files After Virus Attacks
-Inaccessible Drives Or Partitions Recovery
-Corrupted Data Recovery

Will I be able to transfer files from one computer to another in my network?

Yes. By using the built-in functions of operating system, you will be able to share files between computers connected to your network.

Can I share my incoming internet connection with other computers on my network?

Yes. You will be able to access the internet from any computer that is on the network.

Can I share my printer with more than one computer?

Yes. This can be accomplished in many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.

Is a wireless network safe?

Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.

Can you troubleshoot an existing small network?

Yes. We can troubleshoot most home and small business networks even if we did not originally install it.

How do I know if I need an upgrade?

Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?

Is your computer too under-powered to run the applications you want to run?

Is your hard drive too small to store all your "stuff"?

Do you need to send and receive faxes from your computer and you cannot?

Do you want sound you do not have?

Do you want something for your computer you do not have?

If you can answer "no" to ALL these questions then maybe you do not need to upgrade your computer.

Is it cheaper to repair my computer or buy a new computer?

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.

WEB AND PRIVACY / SECURITY

Is it possible that my computer is infected with spyware, malware or viruses?

Research shows that more than 20% of all PCs have some sort of spyware active in a memory, stealing CPU cycles, using up system resources, unwanted pop-ups and advertising, system instability and even stealing personal information.

Can you find and remove unwanted spyware, malware and viruses from my computer?

Yes, we can perform thorough system analysis and remove harmful programs from your computer preventing threats to your privacy and making your computer run faster and smoother.

How can I protect my computer from similar threats in the future?

We will, free of charge, install spyware, malware and virus protection on your computer and teach you how you can stay safe online.

WEBSITES

Can you design a website for me or my business?

Yes. We have website designers and programmers on staff that can design professional custom website for you

Can you host my website?

Yes. We can set up a server to host your website for you. Please, see our hosting page for more information or email us at support@philapcrepair.com.

Will my website have its own domain name (www.yourname.com)?

Yes, you can have your own web address.

Will you maintain my website for me once you create it?

Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!